One call. One crew. Demo through rebuild.

Here's the problem with restoration.

Your basement floods at 2am. You call a restoration company. They show up, rip out the wet drywall, set up fans, and leave. Now you need a different contractor to rebuild the walls. A different one for flooring. Someone else for paint and trim. You're juggling three or four crews, none of whom talk to each other, and your house sits half-finished for weeks.

Or worse — the franchise that shows up sends a different subcontractor for every phase. Nobody owns the job. Nobody is accountable for the finished result. That's the model most restoration companies run, and it's broken. Ryan Fedor founded Southtowns Restoration because he got tired of watching it fail homeowners across the Southern Tier.

What we promise.

Most restoration companies list "values" on their website. We don't do values. We do commitments — with names, so you can hold us to them:

• The One-Crew Commitment. Our crew handles your entire job from start to finish. Extraction, demo, drying, rebuild, flooring, paint, trim. No subcontractors rotating through your house. No handoffs. One team that owns the result.
• The 24/7 Emergency Response Commitment. When you call, we move. Not in a few hours. Not "first thing tomorrow." Water, fire, and mold get worse with every hour of delay. Our team is local and available around the clock. We dispatch a crew immediately — because the fastest response costs the least to fix.
• The Straight-Price Guarantee. 30% down, balance on completion. No hidden fees, no surprise change orders, no scope creep. You know what the job costs before we start, and you don't pay the balance until you're satisfied with the finished work.

One team. Start to finish.

Here's how we work: one crew shows up, and that crew stays on your job until it's done. Emergency response — water extraction, board-up, containment. Then demo, drying, cleaning, and mold removal. Then the full rebuild — drywall, flooring, paint, trim, cabinetry. Same guys, same accountability, no gaps between phases.

We're also licensed for asbestos removal. If we open a wall and find asbestos, we handle it ourselves — no stopping the job for two weeks while you find a separate abatement crew. That alone saves homeowners weeks of delays on older homes across the Southern Tier.

Direct pricing keeps it simple: you get a free assessment, we quote the full job, you put 30% down, and you pay the balance when the work is done. No middlemen, no surprises.

We know every home in this region.

Our crew has handled every type of restoration job in the book. Water damage from burst pipes, sump pump failures, and appliance leaks. Fire and smoke damage in kitchens, basements, and attics. Mold remediation in crawl spaces, behind walls, and under flooring. Storm damage from fallen trees, ice dams, and wind-driven rain. Asbestos removal in older homes where demo uncovers materials that need licensed abatement before the rebuild can continue. We understand the science behind proper water extraction and structural drying. We know how mold behaves in Western New York's climate — and how to eliminate it at the source, not just cover it up.

But here's what actually sets us apart: we know this region. We've worked in homes from Ellicottville to Orchard Park, Jamestown to Wellsville. We know that lake-effect storms hit Hamburg different than Springville. We know which pipes freeze first in an Olean farmhouse versus an East Aurora colonial. We know what ice dams do to the older rooflines across Cattaraugus County. National franchises don't know any of this. We do, because we live and work here.

Our commitments to you.